Edwards Deming - Zitate, Bücher, Beiträge in der #DNO

Eighty-five percent of the reasons for failure are deficiencies in the system and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Edwards Deming

When we optimize sub-components of the system we don’t optimize the overall system.

Edwards Deming

In God we trust. All others must bring data.

Edwards Deming

People are already doing their best, the problems are with the system. Only management can change the system.

Edwards Deming