John Seddon - Zitate, Bücher, Beiträge in der #DNO

The purpose of measures is to develop knowledge through action on the system.

John Seddon

Targets and all other arbitrary measures make your system worse. Always. You can’t do the wrong thing right.

John Seddon

Attempting to change an organisation’s culture is a folly, it always fails. Peoples’ behaviour (the culture) is a product of the system; when you change the system peoples’ behaviour changes.

John Seddon