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Kundenzentrierung

Denkweise und Haltung, die den Kunden in den Mittelpunkt des unternehmerischen Handelns stellt.

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Andreas Diehl

von

Andreas Diehl

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Nina Menke

Customer Journey Mapping – In den Schuhen deiner Kunden wandern

13. Mai 2017

von

Andreas Diehl

Customer Journey Mapping ist ein Eckpfeiler kundenzentrierter Arbeit. Ich zeige Dir wie eine Customer Journey Map aufgebaut ist, zeige Dir Beispiele und wie Du deine eigene User Journey entwickelst.

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Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Edo Begagic

von

Andreas Diehl

von

Andreas Diehl

von

Andreas Diehl

von

Edo Begagic

von

Andreas Diehl

It is neither thinking nor testing alone, but a marriage of the two, that holds the key to radically better results.

Thomas Wedell-Wedellsborg

You have to start with the customer experience und work backwards to the technology.

Steve Jobs

The purpose of business is to create and keep a customer.

Peter F. Drucker

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Customer Journey Mapping – In den Schuhen deiner Kunden wandern

13. Mai 2017

von Andreas Diehl

Führung

Customer Journey Mapping ist ein Eckpfeiler kundenzentrierter Arbeit. Ich zeige Dir wie eine Customer Journey Map aufgebaut ist,...

If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Jeff Bezos

People don’t buy the best products and services, they buy the ones which they can understand the fastest.

Donald Miller

The customer rarely buys what the company thinks it’s selling.

Peter Drucker

There is only one boss. The customer. And he can fire everybody in the company.

Sam Walton

Customers don’t buy products. They hire them to do a job.

Clayton Christensen

The last best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere.

Bridget van Kralingen

The only reason for a company to exist is to create a customer.

Peter Drucker

Any product that neeeds a manual to work is broken.

Elon Musk

Wir wissen immer mehr über den Kunden und verstehen ihn immer weniger.

Unbekannt

Think of the Value Proposition as a contract between the customer and your company where the customer “hires” your company to solve a problem.

Clayton Christensen

Want to help someone? Shut up and listen.

Ernesto Sirolli

Build your first product the most shittiest way possible.

Dave McClure

Put something in users hand and get real feedback ASAP.

Drew Houston

100% of employees are people.100% of customers are people.100% of investors are people.If you don’t understand people, you don’t understand business.

Simon Sinek

You have to start with the customer in mind.

Steve Jobs

It’s not enough for a new product simply to be better. Unless the gains far outweigh the losses, consumers will not adopt it.

John T. Gourville

Kundenzentrierung

Customer Journey Mapping – In den Schuhen deiner Kunden wandern

Themen

Typ

Quelle

It is neither thinking nor testing alone, but a marriage of the two, that holds the key to radically better results.

You have to start with the customer experience und work backwards to the technology.

The purpose of business is to create and keep a customer.

Customer Journey Mapping – In den Schuhen deiner Kunden wandern

If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

People don’t buy the best products and services, they buy the ones which they can understand the fastest.

The customer rarely buys what the company thinks it’s selling.

There is only one boss. The customer. And he can fire everybody in the company.

Customers don’t buy products. They hire them to do a job.

The last best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere.

The only reason for a company to exist is to create a customer.

Any product that neeeds a manual to work is broken.

Wir wissen immer mehr über den Kunden und verstehen ihn immer weniger.

Think of the Value Proposition as a contract between the customer and your company where the customer “hires” your company to solve a problem.

Want to help someone? Shut up and listen.

Build your first product the most shittiest way possible.

Put something in users hand and get real feedback ASAP.

100% of employees are people.100% of customers are people.100% of investors are people.If you don’t understand people, you don’t understand business.

You have to start with the customer in mind.

It’s not enough for a new product simply to be better. Unless the gains far outweigh the losses, consumers will not adopt it.

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Customer Journey Mapping – In den Schuhen deiner Kunden wandern

Themen

Typ

Quelle

It is neither thinking nor testing alone, but a marriage of the two, that holds the key to radically better results.

You have to start with the customer experience und work backwards to the technology.

The purpose of business is to create and keep a customer.

Customer Journey Mapping – In den Schuhen deiner Kunden wandern

If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

People don’t buy the best products and services, they buy the ones which they can understand the fastest.

The customer rarely buys what the company thinks it’s selling.

There is only one boss. The customer. And he can fire everybody in the company.

Customers don’t buy products. They hire them to do a job.

The last best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere.

The only reason for a company to exist is to create a customer.

Any product that neeeds a manual to work is broken.

Wir wissen immer mehr über den Kunden und verstehen ihn immer weniger.

Think of the Value Proposition as a contract between the customer and your company where the customer “hires” your company to solve a problem.

Want to help someone? Shut up and listen.

Build your first product the most shittiest way possible.

Put something in users hand and get real feedback ASAP.

100% of employees are people.100% of customers are people.100% of investors are people.If you don’t understand people, you don’t understand business.

You have to start with the customer in mind.

It’s not enough for a new product simply to be better. Unless the gains far outweigh the losses, consumers will not adopt it.

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Ein wöchentlicher Newsletter zu moderner Unternehmensentwicklung und Führung.

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